What types of personal data do we collect?
We may collect the following types of personal data about you, when you apply for a job with us or are engaged to provide services to us, as relevant and allowed by law. If you give us someone else’s personal data, you must have their permission and explain to them how we’ll use it:
- Identification data – information that identifies (uniquely or semi uniquely) you. For example, your name, your gender, your date of birth, your nationality, your photographs, CCTV and video recordings of you, video, photographic images or audio recordings submitted as part of the recruitment process, and other identifiers, including official/government identifiers such as national identification number, passport number and tax identification number
- Contact data – information that allows addressing, sending or communicating a message to you. For example, your email address, your phone or mobile number and your residential address
- Professional data – information about your educational or professional background. For example, academic background (such as your university or school diplomas/certificates and other educational achievements), current and previous employment details (including salary/bonus and employee benefits scheme), curriculum vitae/resume, professional qualifications, references and work visa
- Financial and commercial data – information that identifies your financial position and background, status and history as necessary. For example, your credit reports, payslips and other financial information
- Geo-location data – information that provides or contains a device’s location. For example, your internet protocol (IP) address or your cookies identifier
- Behavioural data – analytics information that describes your behavioural characteristics. For example, results of any pre-employment testing such as psychometric testing
- Personal relationship data – information about associations or close connections between individuals or entities that can determine your identity. For example, politically exposed person, public official, client, close personal or close financial relationships
- Communications data – information relating to you contained in voice, messaging, email and other communications we have with you, for example, via online forms.
We may sometimes need to collect more sensitive personal data about you, but we only do this if it’s necessary and with your consent, or where allowed by law. This sensitive personal data (sometimes known as special category personal data) may include things like:
- Racial or ethnic origin data – information which reveals your racial or ethnic origin
- Health data – information relating to your health status
- Trade union membership – if relevant in certain jurisdictions
- Criminal convictions, proceedings or allegations data – information about criminal convictions or related information that we identify in relation to our financial crime prevention obligations, for example, details about any criminal convictions or related information. This includes details of offences or alleged offences or convictions.
We are committed to providing equal opportunities and fair treatment in employment and recruitment. As part of this, we ask optional demographic questions as part of our application process. These questions are asked for the purposes of furthering those aims, addressing underrepresentation and creating a diverse and inclusive working environment. The answers to these questions are not shared with the hiring manager or relevant decision makers as part of the recruitment process. You have the choice not to answer these questions.
We usually get your personal data directly from you, but we may also obtain your personal data from other sources as necessary, including from:
- People you know – such as:
- friends or relatives who have referred you to us your previous employers
- recruitment agencies
- other people you appoint to act as your referees
- other people you appoint to act on your behalf
- Businesses and other organisations – such as:
- your employer and/or company, business or organisation you represent or is related to your credit reference and fraud prevention agencies
- criminal records bureau
- Standard Chartered career webpage
- social network sites, for example LinkedIn, Facebook and Google+
- Publicly available resources – such as online directories, career platforms, publications, social media posts and other information that is publicly available
- Cookies – when you visit, browse, or use our websites, online banking or mobile applications, we may use cookies to automatically collect certain information from your device. We may use such information, where relevant, for internal analysis and troubleshooting, to recognise you and remember your preferences, to improve the quality of and to personalise our content and to determine the security status of your account. For more information on how we use cookies and how you can control them when visiting our websites, please see our Cookies Policy.
Our recruitment activities are generally not aimed at minors (normally this means if you are under 18 years old, but this might be younger depending on where you live). If you are a minor in the relevant jurisdiction, you must obtain the consent of your parents or guardian before contacting us in relation to recruitment.
Why do we collect your personal data?
We collect your personal data so that we can manage our recruitment process and operate our business.
We generally process your personal data with your consent where required by law or where otherwise permitted or required by applicable law including for the following lawful reasons:
- Contract – when we’re performing contractual obligations
- Legal Obligation – when we’re required to comply with laws and regulations
- Legitimate Interest – when it’s within our legitimate interests for the purpose of processing.
What we use your personal data for is often referred to as our purposes of processing and these are detailed below. We may not be able to proceed with your job application if you do not provide us with or want us to process the personal data that we consider is necessary and/or is required to meet our legal and regulatory obligations.
Purposes of Processing
We process your personal data for the following purposes, as necessary:
Assessing and processing your job application (Legal basis: Contract, Legal Obligation, Legitimate Interest, Consent)
This includes:
- reviewing your application (which may include interview videos)
- assessing your skills, qualifications and suitability for the job role or engagement you applied for (including results of psychometric tests)
- processing your application
- conducting pre-employment or pre-engagement searches, background checks to verify your identity
- obtaining references
- communicating with you in relation to your application. We may also notify you of other potential career opportunities or job vacancies that we think might suit you.
Improving our applicant screening procedures (Legal basis: Legitimate Interest)
This includes:
- engaging in business operational management, such as performing administrative tasks, risk management activities, audits and ensuring operation and security of our communications and processing systems
- auditing business operations
- gathering insights by aggregating data from our recruitment process to improve the recruitment process, including the process of screening job applicants.
Keeping you and our people safe (Legal basis: Legal Obligation or Legitimate Interest)
This includes:
- conducting identity verification security checks for building access
- using CCTV surveillance recordings at our branches, premises and ATMs for the purposes of preventing and detecting fraud and/or other crimes, such as theft
- investigating and reporting on incidents or emergencies on our properties and premises
- for the security of our systems and networks in order to keep your data safe and confidential
- for other health and safety compliance purposes.
Detecting, investigating and preventing financial crimes (Legal basis: Contract, Legal Obligation or Legitimate Interest)
This includes
- meeting or complying with Standard Chartered Group policies, including identifying individuals and performing investigative procedures, measures or arrangements for sharing data and information within the Standard Chartered Group
- conducting pre-employment or engagement identity verification screening, including searches with a credit reference agency, sanctions screening checks and criminal record checks to the extent permitted by applicable law
- recording and monitoring voice and electronic communications with us, to the extent permitted by applicable law, to ensure compliance with our legal and regulatory obligations and internal policies.
Complying with applicable laws, regulations and other requirements (Legal basis: Legal Obligation or Legitimate Interest)
This includes:
- meeting or complying with Standard Chartered Group policies, including identifying individuals and performing investigative procedures, measures or arrangements for sharing data and information within the Standard Chartered Group
- any other use of data and information in accordance with any group-wide programmes for compliance
- complying with relevant local and foreign law, regulations, rules, directives, judgments or court orders, requests, guidelines, government sanctions, embargo, reporting requirements, restrictions, demands or agreements with any authority (including domestic or foreign tax authorities), court or tribunal, enforcement agency or exchange body in any relevant jurisdiction where the Standard Chartered Group operates
- following any voluntary guidelines or recommendations as may be updated from time to time issued by legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers in any relevant jurisdiction where the Standard Chartered Group operates.
Exercising Standard Chartered Group’s legal rights and conducting legal proceedings (Legal basis: Legal Obligation or Legitimate Interest)
This includes:
- tracing and exercising our rights and protecting ourselves against harm to our rights and interests
- retaining records as may be necessary as evidence for any potential litigation or investigation
- conducting litigation to enforce our rights or the rights of any other member of the Standard Chartered Group
- obtaining professional advice
- investigating or making an insurance claim
- responding to any insurance related matter, action or proceeding
- defending or responding to any current or prospective legal, regulatory, or industry bodies or association related matter, action or proceeding.
When do we conduct direct marketing?
We may sometimes, and with your consent as required by applicable law, use your contact details to send relevant marketing communications (such as by post, email, telephone, SMS, secure messages, mobile app or social media) for direct marketing purposes. You may withdraw your consent at any time by contacting us using the details below.
We may send the following types of communications (unless you have informed us that you do not wish to receive such communications):
- job opportunities
- seminars and webinars
- other events or opportunities.
We may share limited information about you with social media platform providers we engage with for the purpose of online social media advertising where you have permitted us and the social media platform provider(s) to use cookies that support our marketing on these platforms. For example, to check whether you have an account with social media platform providers to ask them to display more relevant marketing communication messages to you about our job opportunities.
For more information on how we use cookies in relation to marketing, please see our Cookies Policy.
You may withdraw your consent or opt-out from receiving such marketing communications in accordance with your rights by contacting us using the details in the ‘How to get in touch’ section below.
When do we use automated decision-making?
We may use the personal data we collect to conduct data analytics, including profiling and behavioural analysis, to make quicker automated decisions in our business operations and to evaluate your personal characteristics to predict outcomes and risks. We require that rules followed by such automated systems are designed to make fair and objective decisions. We may use artificial intelligence and machine learning to help improve our communications and candidate experience, make our recruitment process safer and more efficient and enable us to provide faster responses and improve turnaround time. For example, we may use automated decision-making for psychometric testing in the recruitment process.
For further information on your rights in relation to automated decisions that affect you, please refer to the ‘What are your personal data protection rights?’ section.
Who may we share your Personal Data with?
We may share your personal data within the Standard Chartered Group. Standard Chartered Group may share your personal data for the purposes of processing as set out in this privacy notice, including with our service providers, our business partners, other third parties and as required by law or requested by any authority. Who these are depends on your interactions with us as an individual.
We limit how, and with whom, we share your personal data, and take steps to ensure your personal data is kept confidential and protected when we share it. We may share your personal data for our purposes of processing with the following, where relevant and allowed by law:
- Other members of the Standard Chartered Group
- Authorised third parties
- any other person you have authorised us by your consent to share your personal data with.
- Third parties that can verify your information
- ex-employers
- credit bureaus or credit reference agencies (including the operator of any centralised database used by credit reference agencies), credit protection providers, rating agencies, debt collection agencies, fraud prevention agencies and organisations.
- Our service partners
- recruitment agencies
- professional advisers, such as auditors and legal counsel
- insurers or insurance brokers
- service providers, such as operational, administrative, data processing and other technology service providers, including anyone engaged or partnered with to analyse and facilitate improvements or enhancements in Standard Chartered Group’s operations or provision of products and services
- providers of professional services, such as screening and authentication providers, pre-employment health test providers, market researchers and management consultants
- advertising companies and social media platform providers
- Government authorities and law enforcement
- as required by law or as requested by any authority, which includes any government, quasi-government, regulator, administrative, regulatory or supervisory body, court, tribunal, enforcement agency, exchange body or domestic or foreign tax authorities, having jurisdiction over any Standard Chartered Group member whether within or outside your jurisdiction and whether or not that Standard Chartered Group member has a relationship with you.
- Other third parties
- third parties in case of a merger, acquisition or divestment: if we transfer (or plan to transfer) any part of our business or assets. If the transaction goes ahead, the interested party may use or disclose your personal information in the same way as set out in this privacy notice, and subsequently notify you of any changes they may make in terms with how they process your personal data.
- any person or entity to whom we or any other member of the Standard Chartered Group is under an obligation or otherwise required to make disclosure:
- under the requirements of any law or regulation binding on or applying to us or any other member of the Standard Chartered Group;
- pursuant to any contractual or other commitment of us or any other member of the Standard Chartered Group with local or foreign legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services provider in any relevant jurisdiction where the Standard Chartered Group operates; or
- for the purposes of complying with any guidelines, guidance, directives, rules, codes, circulars or other similar documents issued or given by any legal, regulatory, governmental, tax, law enforcement or other authorities, or self-regulatory or industry bodies or associations of financial services providers with which we or any other member of the Standard Chartered Group is expected to comply.
Where do we transfer your Personal Data?
Your personal data may be stored, shared and transferred by us within the Standard Chartered Group or with other third parties for the purposes described in this privacy notice. We do this in order to improve and support our processes and business operations and to comply with our legal and regulatory obligations. This may involve storing, sharing and transferring your personal data cross border to other jurisdictions.
Where recipients of your personal data are in jurisdictions that are outside the UK, and local laws may not have similar data protection laws as the UK, we will take all reasonable steps necessary to ensure that your personal data has an appropriate adequate level of protection and safeguards to comply with applicable law. In most cases, this means using standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
For further information, you can contact us for a copy of the relevant standard contractual clauses, or you can refer to the standard contractual clauses available on the UK ICO website at ico.org.uk.
How do we protect your personal data?
We take the privacy and security of your personal data very seriously. To protect your data, we have put in place a range of appropriate technical, physical and organisational measures to safeguard and keep your personal data confidential, for example, by using contracts with appropriate confidentiality, data protection and security terms in our arrangements with third parties. Standard Chartered Group has implemented information security data privacy policies, including incident management and reporting procedures, rules and technical measures to protect personal data and to comply with legal and regulatory requirements. We train and require staff who access your personal data to comply with our data privacy and security standards. We require our service providers, or other third parties we engage with and to whom we disclose your personal data to implement similar confidentiality, data privacy and security standards and measures when they handle, access or process your personal data.
How long do we keep your personal data?
For the purposes described in this privacy notice, we keep your personal data for business operational or legal reasons while you engage with us and may retain your personal data for a period of time afterwards in accordance with our data retention policy standards and as required by applicable law and regulations. We will delete, anonymise, destroy and/or stop using personal data when we no longer need it.
What are your personal data protection rights?
We respect your personal data, and you have the following rights about how we use your information:
- Your right to access your data – you have the right to check whether we hold personal data about you, and you can ask us for a copy of such data and information on how we have used it.
- Your right to correct your data – if your personal details have changed, or you believe we have incorrect or out- of-date information about you, you can ask us to update it.
- Your right to delete your data – you can ask us to delete your personal data. However, we may need certain personal details to provide our products and services to you.
- Your right to restrict or object to processing – you can ask us to stop using your data or change how we use it. However, we may need certain personal details to engage with you or provide our products and services to you.
- Your right to object to automated decision making – you can ask us to review a decision made solely by automated processing if it negatively impacts you.
- Your right to data portability – you can ask us to provide your personal data to another organisation in a format that can be easily read by machines.
- Your right to change or withdraw consent – we may from time to time ask for your consent to process your personal data. If you change your mind, let us know. However, we may not be able to provide our products and services or engage with you without certain personal data.
Your right to withdraw from direct marketing – you can withdraw your consent and can tell us to stop sending you marketing emails or invitations to surveys at any time.
We will respond to requests to exercise your personal data rights in line with applicable law. We may ask you to verify your identity before processing your request. If you have any questions about your rights, please contact us using the details below.
How to get in touch
The following Standard Chartered Group company act as the controller of your personal data in the United Kingdom:
Standard Chartered Bank
If you have any questions about this privacy notice or would like to exercise any of your personal data protection rights, you may contact our UK Data Privacy Officer at:
The Data Privacy Officer
Standard Chartered Bank
1 Basinghall Avenue
London EC2V 5DD
United Kingdom
Contact our EU Representative
To comply with Article 27 of the General Data Protection Regulation (Regulation EU 2016/679), we have appointed a representative in the European Union (EU) who you can contact if you’re in the EU and have questions about how we handle your personal data. You can reach out to our EU Representative at Privacy.EURep@sc.com.
Got a complaint?
If you have any concerns or complaints about how we’re using your personal data, please talk to us. You can get in touch with our Data Privacy Officer. You can also contact the UK data protection authority, Information Commissioner’s Office (ICO), for further assistance. You can find their details at ico.org.uk.
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Other Terms and Conditions
There may be specific terms and conditions in our recruitment process that govern the collection, use and disclosure of your personal data. Such other terms and conditions must be read in conjunction with this privacy notice.
This privacy notice was updated on 27 July 2023.
